The remains of a #citroen #cx 2000. Not the only old Citroen to be abandoned here. #viiala #akaa #olympus #M43.

2007: Using Miranda (Windows) and Pidgin (Linux) messengers with multiple protocols for unified message history, interface and experience.
17 years later: Using Signal, WhatsApp, Google Chat ..., because unified experience is impossible.
I call that a steep downgrade.
#ux #cx #open #proprietary #messaging #app #apps #usability #history

Organizations are starting to merge #userexperience and #customerexperience into a single function, setting the foundation for a journey-centric-experience practice #designinteraction #ux #cx #feedly https://www.nngroup.com/articles/ux-and-cx-merge/

To all people in #UX, #CX, #TechnicalWriting, and #UXDesign:

I just heard a person make this claim: to find information inside of content portals, search is only used by 30% of users. The same person also claimed that the rest, 70% of users, instead use a menu to try to find results. The person mentioned no sources...

Personally, I don't think this is true. If I were to make a guess, I'd say most users first search for what they need and then (if they can't find what they're looking for) start raffling through a menu.

Links to back up any claim would be lovely. Thanks!

OEBB is really out of control. They are spamming users with multitude of emails where the train delay changes by a couple of minutes. Instead of one proper email, they just keep spamming at random intervals, completely unhelpful.
#crossborderrail #trains #railway #oebb #email #ux #cx

With migrating to a new instance I should do an #introduction again:

I'm Evan (he/they). I love to #homebrew my own beer, ride #bicycles, and get #tattoos.

During the day I run #CX for a SAAS company in the Airline travel space. For fun I spend time playing #videogames - right now it is #FFXIV and #roguelikes

For anyone looking for feedback or coaching on #ux or #cx career growth - please reach out. I am happy to review portfolios and provide feedback/coaching.

Oletteko huomanneet, että tämä ei enää pidä paikkaansa? ”Jos sinulla ei ole S-etukorttia” on vaimennettu ihmiskorvalle sopivaksi! #cx

CX in pharma - there’s a digital drop-off for the content that HCPs in Europe need the most from the industry.

That’s one of the conclusions from my latest report on pharma customer experience, which is based on a survey of 2,265 HCPs.

Read the report in full:

https://dt-consulting.com/the-state-of-customer-experience-in-the-european-pharmaceutical-industry-2022-hcp-interactions

I'm thinking about building a live, 3 day (6 hours) cohort-based course for designers, developers, and managers on how to run and participate in effective design reviews.

You’ll learn how to ask and answer questions that move your project forward. I’ve taught/consulted on this topic for over 15 years. Now I’d love to teach you.

Fill out this survey to get on the waitlist & be the first to hear when enrollments open.

#ux #ui #xd #cx #dev #ProjectManagement

→ maven.com/forms/3ba676

I'm thinking about building a live, 3 day (6 hours) cohort-based course for designers, developers, and managers on how to run and participate in effective design reviews.

You’ll learn how to ask and answer questions that move your project forward. I’ve taught/consulted on this topic for over 15 years. Now I’d love to teach you.

Fill out this survey to get on the waitlist & be the first to hear when enrollments open.

#ux #ui #xd #cx #dev #ProjectManagement

→ https://maven.com/forms/3ba676

I kinda went on a rant: https://open.substack.com/pub/paninid/p/organizational-information-gain?r=4hxgy&utm_medium=ios&utm_campaign=post

Tomorrow morning: The University of Tampa Lowth Entrepreneurship Center continues its speaker series with Chaz Ross-Munro, who’ll talk about leveraging CRM to deliver an experience customers love.

#Tampa #TampaBay #meetup #entrepreneur #entrepreneurship #CRM #CX #CustomerExperience

https://www.globalnerdy.com/2023/04/12/thursday-university-of-tampa-speaker-series-featuring-chaz-ross-munro-on-crms/

When working in B2B2C it can be tempting to set #goals based on #EndUser behavior. That's risky and may set you up to fail. Here's why. https://jeffgothelf.com/blog/you-cant-control-your-customers-users/ #CX #UX #OKRs #UserExperience #UserExperienceDesign #OutcomesOverOutputs #LeanUX via ⁦@jboogie⁩

In my latest article for PME magazine, I look at how well the pharmaceutical industry is meeting stakeholder expectations as customer experience increasingly moves centre stage in pharma.

https://www.pmlive.com/pharma_intelligence/The_state_of_pharma_customer_experience_1486412

Adopting a #CustomerCentric approach can be challenging. Companies need to understand that it’s not just about asking #customers what they want and then delivering it to them. It’s about creating an environment that prioritizes the customer’s #experience and #needs, from the moment they first engage with the company to the moment they receive their #product or #service. https://firdaushassan.medium.com/customer-centricity-the-key-to-product-success-87c94395593f #UX #CX #UserExperienceDesign

As I've moved over to this lovely Mastodon instance in the past week I thought I’d redo an #introduction post.

I’m Ben, I live near #oxford, and I work in #data #insight #marketresearch #cx roles. Loves music which is FUN, pretty much any kind of books, and late nineties sort of video games.

Talk to me about #raspberrypi or Neil Hannon or Scott Walker or @ClayPipeMusic or Jonathan Franzen or Glasgow or Super Mario or fun things I list over on https://tldr.omg.lol

Ta!

A VOC program can help companies become more forward-looking. Why do so few companies use it that way?

Align Your Voice of the Customer Initiative With Your Customers https://bit.ly/3WLAkZ9

Hi! I’m Justin.

I’m the Head of Customer Experience at #Mozilla, and interested in #technology #cx, #product design, #apple #browsers, and #productivity tools.

Hobbies include #cycling #coffee #livemusic

I live in Portland, OR. #pdx

️

#Introduction

I've just moved instances - surprisingly easy!
Neurodifferent.me suits me better: I am #ActuallyAutistic and that's probably the biggest and most obvious thing about my identity.

I help explain what it's like to be #Autistic to other people, and I promote #Neurodiversity and #Accessibility at work.

Mostly I post about ASC and ND, passing on things I've learned about how my brain works.

I also love
#Programming and #SoftwareEngineering
#UI, #CX and #UX
#VR and #VirtualReality